Do you want to automate WhatsApp using Wabotick’s chatbot and cloud platform, but don’t want to stop using the WhatsApp Business App on your phone?
Good news! 🎉
Thanks to Meta’s latest “Coexistence” update, you can now connect your existing WhatsApp Business number to Meta Cloud API via Wabotick — and continue using the app at the same time.
🤔 What Is “Coexistence” in WhatsApp Cloud API?
Meta introduced Coexistence Mode to allow users of the WhatsApp Business App to connect their number to the Cloud API without disabling the app.
That means:
- You can still use your Business App on mobile to chat manually
- At the same time, Wabotick can send automated messages, reminders, and chatbot replies using the Cloud API
- Both systems work in parallel, with some limitations
✅ What You Can Do in Coexistence Mode
| Action | WhatsApp Business App | Wabotick (Cloud API) |
|---|---|---|
| Read/Reply to Chats | ✅ Yes | ✅ Yes |
| Send Manual Messages | ✅ Yes | ✅ Yes (via API/chatbot) |
| Use WhatsApp on Mobile | ✅ Yes | ❌ Not needed |
| Use Automation | ❌ No | ✅ Full chatbot + flows |
| Send Template Messages | ❌ No | ✅ Yes |
| View Business Inbox | ✅ Yes | ✅ Shared team inbox via Wabotick |
| Track Analytics | ❌ Basic | ✅ Advanced in Wabotick |
| Send Marketing Campaigns | ❌ No | ✅ Yes via Wabotick Broadcast |
⚠️ Limitations of Coexistence Mode
While coexistence mode is powerful, there are a few restrictions you should know:
| Limitation | Details |
|---|---|
| App Features | You cannot use labels, greeting messages, or quick replies from the Business App while in coexistence mode |
| Message Sync | Messages sent via API (Wabotick) soemtime may not appear in your phone app |
| Automation Overlap | Wabotick flows may conflict with manual replies from app if used at the same time |
| Profile Updates | Changes to your Business Profile must be made via Meta Business Manager, not the app |
| Template Approval | Only possible through Wabotick or Meta Business Manager, not via app |
Here are some scenarios explaining conversation charges with WhatsApp Coexistence.
| Scenarios | Charges | Description |
|---|---|---|
| 1. Customer-initated conversation, and your business replies via the WhatsApp Business App | ✅ No charge | — messages sent through WhatsApp business App are free |
| 2. Customer-initated conversation, and your business replies via the Cloud API. | 💰 Charged | — reply from Cloud API is charged as per Meta’s country-wise Rates |
| 3. Business-initiated conversation via Cloud API. | 💰 Charged | — new conversation window is opened and is chargeable as per Meta Rate Card. |
| 4. Customer-initiates the conversation, first reply is done with WA Business App, and later want to send a message through Cloud API. | ✅ No charge | — If customer messages first, then Service window opens and so, no charge will occur. |
| 5. Customer-initiates the conversation, you reply via Cloud API, and then continue the conversation through the App. | ✅ No additional charge | — the conversation window is a service category, and App usage is free. |
🧠 Real-World Scenario
Before:
Pooja runs a beauty salon. She chats manually with clients using the WhatsApp Business App and manages appointments by typing replies every day.
After Connecting to Wabotick with Coexistence Mode:
- Pooja keeps using her WhatsApp Business App to respond manually
- Wabotick handles:
- Sending appointment reminders automatically ⏰
- Sharing service menu and prices 💅
- Following up with missed clients 👋
- She can switch between manual and automated handling without losing her number or reinstalling the app!
🛠 How Wabotick Supports Coexistence
Wabotick’s platform is fully compatible with Meta’s Coexistence Flow, offering:
- A guided onboarding flow to connect your number with Cloud API
- Zero downtime migration — no need to delete or reinstall your WhatsApp App
- Built-in chatbot designer, CRM, campaign builder, Google Sheets integrations, and more
All of this works without forcing you to stop using the mobile app.
✅ Benefits of Wabotick + Coexistence Mode
| Feature | Benefit |
|---|---|
| App + API Access | Use both mobile app and automation simultaneously |
| Smooth Upgrade | No need to switch platforms entirely or retrain staff |
| Incremental Automation | Start slow — automate only what you want |
| Scalable | Move to full API mode later as you grow |
| Secure | Verified number + official Cloud API = trusted messaging |
Limitations
Certain features will be limited to the Business App, and a few options can disappear post-onboarding to Coexistence.
➡️ During Individual 1:1 Chats – Message Edit/Revoke is no longer supported.
➡️ Group chats are not support in Cloud API. You can still access groups with Business App.
➡️ Disappearing messages will be turned off for all individual (1:1) chats. Not supported in Cloud API.
➡️ Chats with individuals with hidden phone numbers are support in Business App only. Not supported in Cloud API.
➡️ View once message will be disabled. Not supported in Cloud API.
➡️ Live location messages will be disabled in 1:1 chats. Not supported in Cloud API.
➡️ Broadcast Lists in Business App will be disabled. Past broadcast lists will become read only.
🚀 Ready to Connect Your Number?
If you’re currently using the WhatsApp Business App and want to keep your number while unlocking automation, chatbot support, and broadcasts:
🔗 Start Onboarding with Wabotick
📞 Or message us directly on WhatsApp.
We’ll guide you step-by-step to connect your number using the official coexistence model from Meta, without losing access to your mobile app.
in India.